Let’s face it. Most businesses today have competition. Customers are spoiled for choice and can pick and choose based on a number of factors. So, how do you stand out from the crowd and get more eyes (and hearts) on you?

 

This Customer Service Collection is a course bundle made up of 10 tried and tested courses.

 

*World Class Content

*10 Short Courses

*Completion Certificate

*Accredited CPD Training Provider

*Blended Learning Style - Animated Interactive Videos

 

Time to complete - Approx 4 Hours

 

Courses Included:

  • Maintaining Customer Service Across All Channels

  • The Importance Of Brand

  • Customer Relationships

  • Customer Loyalty

  • Effective Problem Solving

  • Handling Complaints Gracefully

  • Cross Selling & Upselling

  • Managing Customer Expectations

  • Technology

  • Going Beyond Customer Service

 

All course will include a knowledge test at the end of each. Courses can be completed in any order.

 

*You will have 3 months from purchase to complete all the 10 courses

 

The course will be completed via the Modern Mind Group Online Training Portal and can be accessed via desktop, tablet or mobile. The log details will be sent via email within 24 hours of purchase.

Customer Service E-Learning Course - / Online Course Bundle (10 course

£120.00Price
  • Let’s face it. Most businesses today have competition. Customers are spoiled for choice and can pick and choose based on a number of factors. So, how do you stand out from the crowd and get more eyes (and hearts) on you? 

    The answer is customer service. And this Customer Service Collection is made up of 10 foundational courses to getyou and  your teams thinking about what customer service is, why it’s so important, and how you can provide better and more consistent service across your company. 

    Starring a series of animated characters taking on leading and supporting roles from the Marvel Universe and Jane Austen novels, these courses in Customer Service Essentials will educate, inspire, and stick with your team long after they’ve hit the complete button.

    Ideal for anyone who is starting a career in a customer-facing role and needs to quickly build essential knowledge.

  • You are purchasing a Customer Service e-learning Course bundle which includes 10 short courses. Once this has been purchased and confirmation received you will be emailed login details and password for our online training portal (usually within 24 hours) This is where you will access the course material and make a start on your new learning journey. You will have 3 months from purchase to complete the course. 

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